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Frequently Asked Questions

What services are offered at the Employee Assistance Program?
We believe that early identification is a positive step toward a long term resolution. EAP offers employees assistance in a variety of areas including:

  • Marital/family issues
  • Alcohol and substance abuse
  • Emotional health issues
  • Domestic violence
  • Grief and bereavement
  • Workplace stress
  • Legal problems
  • Financial problems
  • Childcare and eldercare
  • Lifestyle management/wellness
  • And more!

What can one expect when contacting EAP?

This is what an individual can expect when turning to EAP for help:

1. The individual contacts EAP to discuss and/or clarify a problem or issue. An appointment is generally held in the EAP office or the matter can be discussed on the phone if necessary.

2. Together, the Director and the individual clarify and assess the situation, and discuss resource and referral options. The EAP coordinator recommends various plans of action, explains insurance benefits, and makes appropriate community referrals.

3. With EAP support, the individual contacts resources, and makes arrangements for services.

4. The EAP coordinator asks for a follow-up contact or meeting to ensure employee satisfaction with the referral or to suggest an alternative course of action. Every situation is unique so this process will vary to meet individual needs.

*Appointments are required and will gladly be set up for you at a convenient time- please no drop-ins!

Who is eligible for to use the Employee Assistance Program?
EAP services are free to faculty, staff, retires and their families. We try to make referrals to community providers covered by your insurance as often as possible.

Is EAP a confidential service?
EAP is confidential to all employees as well as their families. We will not share with others what is told to us.
The only exceptions are:

1. When the information is required by law, executive order, or work rule to be disclosed.

2. When there is a reasonable belief that a person's conduct places himself/herself or another individual in imminent threat of bodily harm.

3. When there is a reasonable cause to suspect child abuse.

*All other information is strictly confidential. Release of information requires a signed consent form from the individual.

Where is EAP located?
EAP is located in rm.LSG 673-675 in the Library South building.

Where can I get wellness information?
EAP can provide you with all sorts of information on wellness. Come on down and check out our library and pamphlets!